Returns Policy

CHANGE OF MIND RETURNS

If you’ve changed your mind, you may return your item(s) for a refund or store credit, provided the following conditions are met:

  • Return is initiated within 7 days of delivery and received back to our warehouse within 14 days of delivery.
  • Items are in an unused, saleable condition, and in original packaging
  • Protective plastic film (where applicable) must not be removed or reapplied. 
  • Item must be returned in a cardboard mailing box – returns in soft satchels will not be accepted, as these can cause damage to items in transit.
  • Beauty products (e.g. facial or body scrubbers) are final sale and cannot be returned due to hygiene reasons.

To initiate a return, please contact our team via the Contact Page for approval before sending your item(s) back. 

 

RETURNS COST

  • All change-of-mind returns will incur a 15% administration fee
  • Shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

 

PROCESSING TIMES - REFUNDS

Please allow up to 5 business days for your return to be processed, after being received by our warehouse. You will receive an email once your return has been processed.

 


RETURNS DUE TO NON-DELIVERY/RETURN TO SENDER (DOMESTIC)

If your order is returned to us by the courier (returned to sender), we will refund the product cost only, minus the following fees:

  • $9.95 return shipping fee (charged by Australia Post)
  • 15% administration fee
  • Original shipping fee 

 

FAULTY ITEMS

If you are not satisfied with your item/s or believe that they are faulty, please contact our customer care team your orders details, within 14 days of delivery here. Upon confirmation of a defect, we'll either replace the product or refund its purchase price to your original payment method, as necessary. Please note that we may not consider it a defect if, in our reasonable assessment, a product's quality has deteriorated to an unacceptable level due to fair wear and tear, misuse, failure to follow manufacturer instructions, abnormal usage, or lack of reasonable care. Any concerns regarding scuffs, scratches, or other cosmetic issues must be reported prior to installation or use of the product. Please keep the item until your claim has been resolved, as we’re unable to process claims for items that have been discarded. 

 

TERMS

We do not cover the cost of returns. Once an order has been placed and confirmed, it cannot be cancelled. If a customer wishes to cancel their order, they will need to follow the 'Change of Mind' return instructions. Konsilee is not liable for returns lost in transit, therefore, it is highly recommended that you send your parcel back via trackable mail. If items are returned and have signs of use or damage, such as the back plastic film being removed/reapplied or any damage to the products, a refund of the order will be declined and it will be the customer’s responsibility to pay return shipping back to themselves should they wish to keep the items.