FREQUENTLY ASKED QUESTIONS
We use 100% BPA-free silicone in our products to ensure we are providing our customers with the safest and highest quality products.
Our products use a very durable, no-residue adhesive to stick to flat, shiny surfaces. This adhesive allows for a strong grip to ensure your Konsilee product will not fall from the surface you stick it to.
Yes, our products feature a no-residue adhesive, therefore, they are completely removable and will not leave behind any residue or damage on your surface.
Absolutely! If you need to relocate your holder, simply detach it from its current position and reapply it to your desired surface, pressing firmly against the wall. If you are relocating to a new home, we recommend removing the product and covering the adhesive with cling wrap to keep it clean and dry during transit. When reapplying, be sure to follow our application instructions.
Keep in mind that excessive movement, moisture, dirt, or dust can reduce the adhesive's effectiveness. Take care to keep the adhesive clean and dry for optimal performance.
Please check out our application instructions for a full guide on how to apply our products.
No, our products include drainage holes which ensure any water that enters is able to drain away!
Please read the product care page in full before cleaning your products... but generally speaking, some warm, soapy water and a soft microfibre cloth will do the job!
Our products are exclusively available through our online store! No need to worry about waiting, though – we dispatch orders from our Queensland warehouse within 1 business day. Plus, with express shipping options, your order can arrive in as little as 1–3 business days!
We are proudly Australian owned & operated. Our warehouse is located on the Gold Coast, Australia. Unfortunately, we cannot accept pickups from our warehouse at this time.
Our pastel shades are part of a limited edition release, with multiple drops per year! To be the first to hear when they're back, make sure you're subscribed to our newsletter and keeping an eye on our socials, they sell out quickly!
ORDER ENQUIRIES
Please ensure you check your shipping address is correct before checking out. If you notice an error, please contact us as soon as possible and we’ll do our best to update it before your parcel is dispatched. As our warehouse processes orders quickly, changes can’t always be guaranteed.
Important Note: Changing the address in your customer account WILL NOT update your address for orders already placed.
Should your parcel become lost during transit, kindly initiate a case with Australia Post and then contact us via our contact page with your order number and your assigned Australia Post case number.
Unfortunately once your order has been placed, our system does not allow us to retrospectively apply your discount code or gift card to the payment of your order.
You certainly will! If for some reason you believe you have not, please first check your spam folder. If you cannot locate the confirmation email, please send our customer care team a message via the contact us page.
Still have some questions?
CONTACT US
Please use the 'contact us' button below to reach out to our customer care team.